Business Customer Satisfaction Pilot Team

Notes Main Page

Meeting Notes · Tuesday, April 18, 2006

Next Meeting: 9 a.m. Wednesday, May 18 · Room 101 @ WorkSource Skagit

Present:

Shawn Brookshier, Gilberto Estrada, Rafeeka Gafoor, Rhonda Jacob, Gary Smith (facilitator), Diane Thoms, Donna Zimmer, Sheila Brillson, Sharry Wade.

Meeting Notes:

Notes of previous meeting reviewed and approved.

SUB-TEAM REPORTS

Process:  No report. 

Product:  No report. 

Action: The Process Sub-Team is to work on a desk aide, with a list of resources staff can use.  The list of resources will include but not limited information and web links to labor market information, tax incentives, and FAQ from businesses. 

Measurement:  

One of the strategies is to provide more value added services through the work of the Pilot Team; however, the reports did not show an improvement.  The group discussed strategies to adopt to help move this forward.  One strategy discussed is to provide training to staff and ensure all services provided are recorded in SKIES.

There were great discussions regarding measurement reports, implications and resources available to implement strategies.

ACTION:  List of daily events at WorkSource Centers to be forwarded to Donna for inputting data on facilities use in SKIES.

Training: No report.